Consumers

This section of our web site is designed to provide the general public of the Commonwealth with helpful information such as Consumer Rights, how to file a complaint against a dealer, and other consumer-related resources.

See the items below for more information.

• Search the Active Dealers Database
• Consumer Complaints regarding a Dealer 
• Types of Complaints
• How to File a Complaint
• The Request for Consumer Assistance Form
• Transaction Recovery Fund 
• What is a Processing Fee?
• Detecting a Vehicle with Water Damage
• Detecting Collision Repair
• FTC Consumer Alerts
• Forms, Publications, and Resources
• Recall Look-Up by VIN