Consumer Request for Assistance

What Happens When You Request Our Assistance?

Filling out and submitting the Request for Consumer Assistance Form will send all information you’ve entered to one of our dedicated Consumer Analyst. Upon receipt, our Consumer Analyst will review this request for assistance and respond within three (3) business days. You may be asked to provide additional supporting documentation or details regarding this request. Once all the information and data have been collected, the analyst will provide you with all of the options available to address your complaint.

**Please understand that as a state agency, we cannot provide you with legal advice.**

There are 2-parts to the Request For Assistance Form (Consumer Information and Dealership Information) Fill out the Consumer Information First and then press the “Next” button to fill out the Dealership Information.

Consumer Information

Please provide your information so we can get in contact

First Name

Last Name

Phone/Mobile

Dealership Information

Please provide information on the Dealership

Dealership Name

Dealership Address

Address Line 1

Address Line 2

City

State

Zip Code

Dealership Point of Contact

Who are we trying to contact at the dealership?

First Name

Last Name

Phone/Mobile

Request for Assistance

State facts clearly and briefly, ensuring succinctness while including all essential details like names, dates, and times.

Vehicle Identification Number (VIN)

Consumer Request (2000 Character Max)

By checking this box I acknowledge the Motor Vehicle Dealer Board (MVDB) is a state agency and it's representatives cannot provide legal advice in any form or medium.

By checking this box I acknowledge that I have read and understand MVDB's Information Collection policy and Use of Collected Information policy

By checking this box I acknowledge MVDB may disclose the information provided, as is, to the relevant parties as part of the assistance process.

Administering the Laws and Regulations to the Motor Vehicle Dealers of the Commonwealth of Virginia

What Happens When You Request Our Assistance?

Consumer Information

Dealership Information

Dealership Point of Contact

Request for Assistance

Reach Out to us

The Agency

get started