804-367-1100

Monday – Friday   8:30 – 4:30

dboard@mvdb.virginia.gov

Consumer Complaints

It is unfortunate when it happens, but there are times when a consumer must file a complaint against a Virginia Motor Vehicle Dealer. We are here to help you through that.

01

Types of Complaints

Not all complaints fall under the jurisdiction of the Motor Vehicle Dealer Board.

The MVDB Consumer Assistance Analysts will work with the dealership and the consumer to resolve many of these issues. The Analyst may require additional documentation or information. More involved complaints may prompt a visit to the dealership from one of our field investigators, or may require formal correspondence with the dealership citing a possible violation or civil penalty. For issues outside the MVDB’s jurisdiction, we will be glad to direct you to the proper agency; however, we do not provide legal advice to resolve complaints.

In saying that, The Motor Vehicle Dealer Board (MVDB) receives complaints from automobile consumers regarding:

  • Out of business dealers
  • Title and registration issues
  • Service and repair issues
  • State Inspection issues
  • Warranty issues
  • Business complaints against dealers or salespersons
  • Contract disputes
  • Repossessions

02

How To File A Complaint

You can file a complaint with the Motor Vehicle Dealer Board by:

  • Completing the Online Request for Consumer Assistance Form
  • Emailing the MVDB at dboard@mvdb.virginia.gov
  • Calling the MVDB Consumer Assistance Analysts at (804) 367-1100
  • Faxing a written request and supporting documentation to (804) 367-1053
  • Mailing a written request and supporting documentation to our office at:
    2201 West Broad Street, Suite 104
    Richmond, VA 23220

We will respond to your request for assistance within 3 business days. Please keep in mind that some types of complaints do not fall within our jurisdiction. However, we make every effort to assist when possible. This may include directing you to other state agencies or organizations that may be able to address your specific situation. For example, the Dealer Board does not have jurisdiction over any type of monetary disputes, such as contract, repair, or warranty issues; these are civil issues. Below are links to other Virginia Agencies that may be of help in this regard. By providing this information the Motor Vehicle Dealer Board is not advocating or directing the suit of any specific individual.