804-367-1100

Monday – Friday   8:30 – 4:30

dboard@mvdb.virginia.gov

Consumer Request For Assistance

 

 

What Happens When You Request Our Assistance?

Filling out and submitting the Request for Consumer Assistance Form will send all information you’ve entered to one of our dedicated Consumer Analyst. Upon receipt, our Consumer Analyst will review this request for assistance and respond within three (3) business days. You may be asked to provide additional supporting documentation or details regarding this request. Once all the information and data have been collected, the analyst will provide you with all of the options available to address your complaint.

**Please understand that as a state agency, we cannot provide you with legal advice.**

There are 2-parts to the Request For Assistance Form (Consumer Information and Dealership Information) Fill out the Consumer Information First and then press the “Next” button to fill out the Dealership Information.