CONTACT US!
The Motor Vehicle Dealer Board is dedicated to providing education, guidance, and enforcement of dealer licensing laws. We’re here to help.
Whether you have a question about our services, want to check on the status of an existing application, need assistance with Dealer or Salesperson licensing, or have a consumer-related question, our team is ready to assist you.
please use the directory below to ensure your inquiry reaches the appropriate department.
- Dealers
- Dealer-Operators
- Salespersons
- Consumers and Advertising
- Field Operations
- Resources
01
Dedicated Service Lines
Dealer Licensing & Renewals: For questions regarding salesperson licenses, dealer plates, or dealership applications.
Email: dboardlicensing@mvdb.virginia.gov
Phone: (804) 367-1100 Option #1
Consumer Assistance: For filing a complaint against a licensed dealership or bad/illegal advertising practices.
Email: dboardcomplaints@mvdb.virginia.gov
Direct Line: (804) 367-1100 Option # 2
Advertising & Compliance: For inquiries regarding advertising regulations or dealer inspections.
Email: dboardcomplaints@mvdb.virginia.gov
Direct Line: (804) 367-1100 Option # 2
02
Official Mailing Address & Hours
Motor Vehicle Dealer Board
2201 West Broad Street, Suite 104
Richmond, VA 23220
Office Hours: Monday – Friday, 8:30 AM – 4:30 PM EST
Main Office: (804) 367-1100
Fax: (804) 367-1053
03
File a Consumer Complaint
To initiate a request for consumer assistance,
please submit an Online Request for Consumer Assistance Form.
NOTE: All formal complaints must include supporting documentation (e.g., Bill of Sale, Title records, or Sales Contract) to be processed.”
04
Field Representative Directory
“Looking for your local field representative? Access our Expert Field Representative Map to find the inspector assigned to your region for on-site education and guidance.”
Important Reminders for 2026
Trusted Sites: Ensure @mvdb.virginia.gov is added to your email “trusted” list to avoid missing critical licensing notices.