Field Operations
From the beaches of the eastern shore, to the Appalachian mountains, and everywhere in between, you’ll find a MVDB field representative (field rep) assisting dealers and consumers.
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Field Operations
The Commonwealth is home to over 3,000 franchise and independent dealerships. With new dealerships opening and closing weekly, field operations are the backbone of the MVDB. Divided into six districts, there are twelve Field Representative ready to assist dealers and consumers by providing education, guidance and enforcement as it pertains to dealer licensing laws.
Field representatives inspect dealerships, handle consumer complaints, and assist law enforcement with investigations. They also educate the dealer community, acting as a bridge between consumers, dealers, and the MVDB.
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Types Of Inspections
Field representatives perform various inspections to verify compliance with statutory requirements throughout a dealerships lifetime. While accountability is essential, the primary goal of our inspections is education and support. We aim to help dealerships succeed by providing guidance on compliance, addressing concerns, and fostering understanding.
Opening Inspection
Verifies a dealership satisfies the statutory requirements defined in §46.2-1510 of Virginia code within 60 days of license approval. Upon passing, the field representative will issue your licenses and review the rules and regulations required for a satisfactory inspection.
We recommend listening and taking notes because your dealership will have a random inspection.
Random Inspection
Conducted at the discretion of the MVDB staff, these unannounced inspections are to ensure dealers remain compliant with the relevant state and federal laws. Field representative will review operational procedures, inspect records, and verify that all required signs and listings are compliant.
Change of Location Inspection
Occur after submission of forms MVDB-10 and MVDB-19. The field representative will perform an inspection at the new location, verifying compliance with §46.2-1510. When we become aware of a change in location without notification, we will proceed with steps to cancel your license.
Reminder: An inspection by the field rep is required prior to business being conducted at the new location.
Board Mandated Inspection
Arise from issues brought before the board. The reason, date, and time of the inspection are determined during the board meetings, with written notice sent to the dealer via certified mail. Failure to comply with or pass the inspection may result in consequences, including but not limited to suspension.
Closing Inspection
§46.2-1545 of Virginia code requires dealers planning to cease operations provide at least 30 days’ notice before their intended closing date. This period allows for the dealer to deplete their inventory, finalizing any pending deals, and a field representative to coordinate the closing inspection, during which they’ll collect all licensing materials, including the dealer certificate, salesperson licenses, dealer plates, and other required items.