Salespersons, Provide Consumer Support and Resources
all throughout the Commonwealth of Virginia Find out more about us by clicking the button below!
2201 West Broad, Suite #104, St. Richmond Va. 23220
Open Monday - Friday 8:30 am - 4:30 pm
(804-367-1100)
guidance and enforcement as it pertains to dealer licensing laws. For a full directory, click the button below!
• Completing an Online Request For Consumer Assistance Form
• Sending an email to dboardcomplaints@mvdb.virginia.gov
• Calling the MVDB Consumer Assistant Analysts at 804-367-1100
• Mail written requests to MVDB @ 2201 West Broad Street, Suite 104, Richmond, VA 23220
Regardless of how you contact us to file a complaint you will need to submit supporting documentation for your claim!
Find out more information by clicking the button below!
on consumer rights, filing a complaint and consumer related resources.
MVDB Advertising Analyst monitor and evaluate Advertising Laws and Dealer Advertisements.
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VADA
Virginia remains one of the nation's stronger markets for electric vehicles, but new data suggests consumers are taking a more measured approach to buying them as affordability, charging convenience and [...]
A convention favorite, Kevin Tynan takes a look at the automotive retail market economics — for better or worse. The post Kevin Tynan returns to VADA ’26 with an economic [...]
Get the powerhouse legal and regulatory update from VADA '26, featuring our partners at ComplyAuto. The post FTC advertising compliance at VADA ’26: What dealers need to know appeared first [...]
The Kansas City dealer leader explains the hidden factors costing dealerships millions and shares five strategies to reduce turnover and build better systems. The post The “Indifference Tax”: F&I & [...]
ACV's John Coles told VADA dealers that margin compression is here to stay, affordability is reshaping demand and AI should support — not replace — people. The post Dealer Data [...]
Diana Lee of Constellation says the future of automotive marketing belongs to dealers who own their data, embrace AI and make pricing easy to find. The post Dealer tech company [...]
From FTC compliance to Carvana, brokers and customer experience, Don Hall, Sam D'Arc and Jim Fitzpatrick shared five important lessons for dealers navigating a changing industry. The post Five Things [...]
Warranty revenue is at record levels, but customer-pay growth and retention remain challenges. Here are 10 key insights from Jim Roche and Car Dealership Guy on fixed ops, AI and [...]
Join VADA and our partners at NCM Associates for an intensive one-day workshop designed for Dealer Principals, General Managers and Service Managers who want to strengthen Fixed Operations performance. Attendees [...]
In case you don’t think FTC compliance is a big deal, consider what an investigation will do to your store, your operations, and your reputation if you ignore their warning. [...]
MOTORONE

After nearly three decades, Chevy's ancient workhorse is finally getting with the times. [...]

Kith and BMW are collaborating on a pair of X5s that will make their debut at Monterey Car Week. [...]

Matt McAlear discusses the 600-hp Charger Super Bee, the upcoming GLH, and what’s next for the SRT brand. [...]

Curated by Cadillac is a new program that allows owners to customize their new Escalade IQs to their heart’s content. [...]

UK registration data shows manuals slipping below 8 percent of deliveries as automatics, hybrids, and EVs reshape the new-car market. [...]

The British marque celebrates 75 years of Pebble Beach with three exclusive DB12 S models – plus a limited Vanquish 25 parked in Monterey [...]

Kelley Blue Book’s 2026 Brand Watch snapshot shows hybrid SUVs gaining shopper interest over EVs as buyers chase value, convenience, and familiar utility. [...]

BMW Car2Car testing shows how steel, aluminum, and copper can loop back into new vehicles while plastics and glass still lag behind. [...]

Caterham Seven Miami Edition brings 12-car, track-only performance and bold Aqua and pink livery to Monterey Car Week 2026 with Bonhams. [...]

Two Chrysler Pacifica concepts, including a VANkulture collaboration, show how factory tweaks and enthusiast hardware can give the minivan serious custom attitude. [...]
VIADA
Attention New Dealers: As of August 1, 2020 every new applicant applying to be a dealer and/or salesperson in the Commonwealth of Virginia will have to submit his/her background results [...]
Interested in attending the next Title and Registration Workshop? If you are a Title Clerk or handle those responsibilities, attend the next workshop to learn about Power of Attorneys, Reassignments, [...]
Recent Model Hondas Most Popular Targets 50,000 Air Bags Stolen Annually Florida, New York City, Washington, D.C. and Northern Virginia Are Major Hot Spots for Air Bag Criminals Law enforcement [...]

Click here to view all of the convention images. Congratulations to Don Sullivan, Sr., Sullivan Auto Trading Inc., Fredericksburg, as the 2018 State Quality Dealer. He is pictured with his sons [...]
Immediate Action Required – More Info From Dealertrack About Awareity Training – Deadline Pushed to 9/15/18 DMV-Mandated Awareity Security Training – ALL Virginia Online and Print on Demand Program users MUST complete this [...]

» Download the 2019 Marketing Opportunities Brochure [...]
ATTENTION ALL DEALERS IMPORTANT DMV INFORMATION Regarding the August 4, 2018 Closing Pre-assigned Temporary Tags/Offline Processing On Saturday, August 4, the Department of Motor Vehicles (DMV) system will be down and [...]
UPDATE: All dealers should be able to contact their online vendor and get a backup set of dealer tags on their computers for any 30-day tags needed while the system [...]
VIADA represents YOU. VIADA is the only trade association in Virginia that represents the interests of independent dealers before the Virginia Legislature, Department of Motor Vehicles and the Motor Vehicle Dealer [...]
TOPSPEED

For half the price, this factory-custom Honda does an impressive job of capturing the custom chopper styling better than the Harley Breakout. [...]

Which pickup trucks have the best diesel engines? These oil burners are made to deliver excellent power for towing and payload. [...]

JCB Hydromax averaged 406.320 mph at Bonneville Salt Flats on Aug. 11, 2026, setting the FIA hydrogen combustion land speed record with production-based engines. [...]

The KTM that embodies its "ready to race" philosophy with big-bore V-twin power and high-end hardware, offering an almost extinct riding experience. [...]

The 2026 Toyota Grand Highlander offers three powertrains, seating for eight, strong resale value, and top-class reliability for families. [...]

With 42 miles of electric-only range and a sub-six-second 0-60 mph time, this Toyota PHEV proves you can get performance without breaking the bank. [...]

A software flaw in 2025–2026 Toyota Camry Hybrids can blank the instrument cluster, disabling turn signals and hazard lights. Here's what affected owners need to know. [...]

The Rocket 3 has the best of both Japanese and American worlds. That means reliability, presence, and performance all in equal measure [...]

Honda's newest adventure bike is also one of the most well-rounded ADVs in the middleweight space, with a good blend of everything you'll need [...]

Not only is the Gold Wing Tour way cheaper than the Road Glide Limited, but it also has more convenience bits to make your touring shenanigans easier [...]
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F.A.Q.S!
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